However, the first year was not without its bumps. Our business model is complex: we’re at times a restaurant, at times a quick-serve concept, as well as a roasting business. Building systems and rational procedures while growing requires continuous effort, experimentation and a bit of bloodshed. I have learned so much in so many areas – which is part of what makes running your own business so engaging and fun. And, in what is perhaps the greatest testament to where we are and the momentum with which we enter year two, I truly look forward to coming to work every day, and am even more passionate about coffee and the possibilities of small business than ever before.
In terms of reflection – and in the spirit of avoiding repeating mistakes – I’m turning this into a listicle with the top ten concepts I’ve learned or that have been beaten into me this year. Some, if not all of these have probably been categorized and expounded upon by people much more qualified than me.
10. A stitch in time.
9. Focus on the most impactful things first, those things that the largest number of customers value.
8. Diversity in people and opinions strengthens the organization and leads to better informed, more thoughtful decisions.
7. Everyone on the team has good ideas.
6. Efficiency is paramount. As is consistency. And quality can’t exist without the first two.
5. Constantly quality control.
4. Business is about reality, not about “should be”.
3. Staff management, staff management, staff management.
2. Continuously evolve and run from dogma.
1. Customer service and hospitality are the most important things we offer.
Thanks so much for carrying us this far! We’ve learned a huge amount as a business and have made so many improvements. We’re all full of enthusiasm and have many ideas for year two – stay tuned!